Protect Mom!

A Guide to Digital Safety for Everyone

Module 4 Quiz: Phone Call Scams

Test your understanding of phone call scams and how to identify them. Select the best answer for each question.

1. What should you do if you receive a call claiming to be from the IRS saying you owe taxes and will be arrested if you don't pay immediately?

Pay immediately using the payment method they suggest

Hang up and call the IRS directly using their official number

Give them your Social Security number to verify your identity

Ask them to send a police officer to your home to discuss the matter

2. True or False: If your caller ID shows that a call is coming from your bank, you can be confident it's legitimate.

True

False

3. Which of the following is a warning sign of a phone scam?

The caller asks you to verify the last four digits of your account number

The caller suggests you hang up and call them back at their official number

The caller pressures you to make an immediate decision

The caller identifies themselves and their organization

4. What is the best response if someone calls claiming to be your grandchild in trouble and needing money?

Send money immediately to help them

Ask questions only your real grandchild would know the answers to

Give them your credit card information so they can book a flight home

Keep them on the line while you use another phone to call their parents

5. True or False: If a caller says they're from tech support and they've detected a virus on your computer, you should give them remote access to fix the problem.

True

False

Back to Module 4

Module 5: Social Media Scams

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