Module 1: Introduction to Digital Safety
Welcome to "Protect Mom!"
Welcome to your course on digital safety! This program is designed especially for those who didn't grow up with computers, smartphones, and the internet. The digital world offers wonderful opportunities to connect with loved ones, find information, and enjoy entertainment. However, it also comes with risks that everyone should be aware of.
In this course, we'll help you understand these risks in simple, non-technical language and teach you practical ways to protect yourself. By the end, you'll feel more confident using technology while staying safe from those who might try to take advantage of you.
Why Digital Safety Matters
You might wonder why you need to learn about digital safety. The truth is that scammers and criminals specifically target older adults and those less familiar with technology. According to the FBI's Internet Crime Complaint Center, people over 60 lost nearly $1.7 billion to online scams in a recent year.
Scammers target older adults because they often:
- Have retirement savings and good credit
- Are less likely to report fraud due to shame or not knowing how
- Because older adults are less tech savy and easier to coerce into a scam
- Tend to be more trusting and polite
The good news is that with some basic knowledge and simple habits, you can protect yourself from most common scams. You don't need to be a computer expert to stay safe!
Remember:
Being targeted by a scammer is not your fault, and it doesn't mean you're not smart. These criminals are professionals who use sophisticated psychological tactics that can fool anyone.
Basic Terminology
Let's start by understanding some common terms you'll hear throughout this course:
- Scam - A dishonest scheme designed to trick you into giving away money, personal information, or access to your accounts or devices.
- Spam - Unwanted messages sent in bulk, usually for advertising or phishing purposes. Think of it as the digital version of junk mail.
- Phishing - (Know this) Attempts to trick you into revealing personal information by pretending to be a trustworthy organization like your bank, the government, or a well-known company.
- Malware - Short for "malicious software" - programs designed to damage or gain unauthorized access to your computer or device.
- Identity Theft - When someone steals your personal information to impersonate you, often to make purchases, open accounts, or commit crimes in your name.
The Psychology of Scams: Why They Work
Understanding how scammers think helps you recognize their tactics. Scammers are experts at manipulating human emotions and behaviors. They commonly use these psychological triggers:
- Fear - Creating a sense of urgency or danger ("Your account will be closed," "You're in legal trouble") to make you act quickly without thinking.
- Excitement - Offering something too good to be true ("You've won a prize," "Free vacation") to cloud your judgment.
- Trust - Impersonating trusted organizations or creating fake relationships to lower your guard.
- Helpfulness - Appealing to your desire to help others ("I'm stranded and need money," "Help me with this cause").
Red Flag:
If a message or call creates strong emotions (fear, excitement, curiosity) and pushes you to act immediately, that's a warning sign. Legitimate organizations don't use these pressure tactics.
How to Use This Course
This course is divided into eight modules, each covering different aspects of digital safety. We recommend going through them in order, but you can also jump to topics that interest you most.
Each module includes:
- Easy-to-understand explanations
- Real-world examples
- Practical tips you can use right away
- Printable guides to keep handy
- Simple quizzes to check your understanding
Don't worry about memorizing everything. The goal is to develop an awareness that helps you spot warning signs and know what to do when something doesn't seem right.
Self-Assessment: Your Current Digital Habits
Before we dive deeper, let's think about your current digital safety habits. Ask yourself these questions:
- Do you use the same password for multiple accounts?
- Have you ever clicked on a link in an email without being sure who sent it?
- Do you share personal information on social media?
- Would you know what to do if you received a suspicious email or call?
- Do you have someone you can ask for help with technology questions?
Don't worry if you answered "yes" to some of these questions. By the end of this course, you'll know how to improve your digital safety habits.
Remember:
Digital safety is not about avoiding technology—it's about using it confidently and safely. With a few simple precautions, you can enjoy all the benefits of the digital world while protecting yourself.
The Digital Safety Basics Checklist is a free one-page checklist you can print and keep by your phone or computer in the event you feel like you may be getting scammed and you aren't sure what to do. It will provide you with a few key tips you need to always remember.